My system is not reporting production on the Enphase / Enlighten portal. What do I do?
Reasons: It could simply be a communications issue. Communication outages can be caused for a variety of reasons. A disruption in service by your internet service provider, the installation of a new modem, electrical interference by other components in your home or disruption of cellular service (for systems with cellular monitoring) are some of the reasons for a loss of monitoring.
Please follow the steps listed below to check your system before contacting West Coast Solar.
Steps to take:
Find the Envoy and check to see that it is properly connected to a power outlet and to the router. (see photo).
Take steps to reset the Envoy if not connected to the internet.
Unplug to power and plug it back in
Make sure that the “solar” breaker in your main service panel or sub panel is in the “on” position (see photos).
Check Envoy screen to see if the system shows production and connectivity to internet or cellular network.
Check Envoy to see if the system is producing properly (see photo).
Contact us by filling out the form if the system does not seem to be working properly.